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Privacy policy

Last Modified: 27.11.2024

General Information

This document covers activities of CASPIAN ENTERTAINMENT COMPANY LLC (hereinafter “Company”), operating under the “Play 10” trademark, along with its subsidiaries, affiliates, parent entities, and partners.

In order to provide you with the best experience possible before, during and after your visit, and to send you timely reminders and relevant information including offers and recommendations, we require your consent to use digital technologies to collect data about your device, activity, location etc. You can see full details of how your data is used in this document.

Collected data can be utilized to improve quality of “Company” services and products. “Play 10” refers to the brand name or service provided by the Company.

Technical

We collect data about any crashes or bugs that occur while you're using the app so we can identify and fix any problems.

Location

We use your location to send relevant notifications about activities, products and services near you during your visit, for example attractions or restaurants etc.

Notifications

We collect data about your device and activity in the app so we can send alerts, reminders, tips, offers, prize draws and recommendations from the Caspian Entertainment Company LLC that are relevant to you. We'll use this data to send push notifications (if you have accepted to receive this type of information in your notification settings) as well as in-app messages.

Navigation

We collect data about how you use our app so we can improve your experience of the app.

How We Use Your Personal Information and Your Rights

  • Your personal information is controlled by CASPIAN ENTERTAINMENT COMPANY LLC.
  • When you visit any of our websites, book a service, purchase products, use services or mobile applications, CASPIAN ENTERTAINMENT COMPANY LLC and its subsidiaries, affiliates, parent entities, and partners of CASPIAN ENTERTAINMENT COMPANY LLC may also use information to provide you with these services, personalize your experience and send you service-related updates and communications.
  • You have number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time) - please email support@play10.az to learn more about managing your marketing preferences or deleting your account.
  • If you are visiting any of our facilities, you may reach us through our local Representatives.

Scope of This Policy

This Privacy Policy outlines how we collect, use, and manage information provided or collected through our mobile application, affiliated websites, and physical locations, such as our entertainment centers. It applies to data gathered directly through our digital platforms and any third-party sites or services we make available.

While we govern the information collected via our platforms, data shared directly with third-party platforms is subject to their respective privacy policies. We encourage users to review these policies when interacting with external services or links. This Privacy Policy is aligned with applicable laws in the regions where we operate, and additional notices may be provided for specific products, practices, or jurisdictions.

Who We Are

Our company includes many different brands and facilities. When you visit or shop within our entertainment centers or create an account with us, or use sites and applications, your information is controlled by Caspian Entertainment Company LLC or its subsidiaries, affiliates, parent entities, and partners.

Types of Information We Collect

We collect personal information and anonymous information and we may use personal and anonymous information to create a third type of information, aggregate information. In particular, we collect:

  • Registration information you provide when you create an account, enter a promotion, or link your profile on a third-party site or platform with your registration account, such as your first name and surname, country of residence, gender, date of birth, email address, username, and password.
  • Transaction information you provide when you request information, contact our representatives, or purchase, return, request, or exchange a product or service from us, including but not limited to your telephone number, payment information, type and quantity of goods and services purchased.
  • Information you provide in public forums on our sites and applications.
  • Information sent either one-to-one or within a limited group using our message, chat, post, or similar functionality, where we are permitted by applicable law to collect this information.
  • Information we obtain from a third party, such as a site or platform provider, about use of our applications on third-party platforms or devices.
  • Location information, including precise or approximate location information provided by a mobile or other device interacting with one of our sites, applications, or physical properties (including through beacon technologies), or associated with your IP address or other online or device identifier, where we are permitted by law to process this information.
  • Activity information about your use, and the use by any person(s) you authorize through your account (for example, through the creation of profiles under your account), of our sites and applications, such as the content you view or post, how often you use our services, and your preferences.
  • Usage, viewing, technical, and device data when you visit our sites, use our applications on third-party sites or platforms, or open emails we send, or connect with our wireless Internet access services and other similar technologies, including your browser or device type, unique device identifier, and IP address.
  • Call recordings when you call our reservation centers or other guest services phone numbers.

How We Collect Your Information

  • We collect information you provide to us when you request or purchase products, services, or information from us, register with us (including when you link your profile on a third-party site or platform with your registration account), participate in public forums or other activities on our sites and applications, respond to guest surveys, visit our physical properties, call our reservation centers or other guest services phone numbers, or otherwise interact with us using one or more devices. You may provide information in a variety of ways, including by typing or using voice commands.
  • We collect information using analytics tools, including when you visit our sites and applications or use our applications on third-party sites or platforms.
  • We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically, such as when we validate postal address information using third party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it.

Use of Your Information by CASPIAN ENTERTAINMENT COMPANY LLC

  • Provide you with the experiences, products, and services you request, view, engage with, or purchase.
  • Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies.
  • Send you offers and promotions for our products and services or third-party products and services.
  • Personalize content and experiences.
  • Provide you with targeted advertising based on your activity on our sites and applications and on third-party sites and applications.
  • Operate, understand, optimize, develop, or improve our sites, applications, products, services, and operations.
  • Detect, investigate and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal.
  • Notify you of product recalls, service disruptions, or safety issues.

Sharing Your Information with Other Entities

We will not share your personal information with a third party outside CASPIAN ENTERTAINMENT COMPANY LLC except in limited circumstances, including:

  • When you allow us to share your personal information with another company, by electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services.
  • When you direct us to share your personal information with another company to fulfill your request.
  • When you book packages with us that include goods or services provided by third-party partners.
  • When you work with service providers performing services on our behalf.
  • When we provide you with relevant advertising on third-party sites and applications, we may share limited personal information about you.
  • When we cooperate with financial institutions to offer co-branded products or services to you.
  • When we share your personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, or to ensure safety and security.

Data Security, Integrity, and Retention

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods.

Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Data Transfers, Storage, and Processing Globally

We operate in Azerbaijan and may transfer your personal information to individual companies of CASPIAN ENTERTAINMENT COMPANY LLC or third parties for the purposes described in this privacy policy. Wherever your personal information is transferred, stored, or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring personal information.

Changes to This Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes.